Course description
With our ‘Accelerated Learning Solution‘, this course will guide your field technician through all stages of a positive customer experience, from the initial phone call to the follow-up satisfaction survey.
Module 1
Making the courtesy pre-call Arriving at customer’s homeModule 2
Making a great impression Establishing a relationshipModule 3
Understanding the task Handling an upset customerModule 4
Completing the work task Leaving a great impressionFinal Exam