Course description
High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting, including extensive information regarding DOCSIS cable modems through version 3.1 and the return path’s effect on high-speed data service. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data service. High-Speed Data Customer Service provides an invaluable and unparalleled base of knowledge of high-speed data services, equipment, operations and troubleshooting. Of particular value is the extensive information regarding DOCSIS 3.0 cable modems and the return path’s effect on high-speed data service. The course also provides an understanding of the Internet, network and wireless communications and other broadband access technologies. Personnel completing this course will be uniquely qualified to provide immediate and effective customer support for high-speed data service.