This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.
NCTI’s mission is to improve the lives of our students through purposeful learning experiences that positively impact the people and companies we serve. Our impact is demonstrated through the hundreds of thousands of industry professionals who have gained the skills and knowledge needed for the job at hand, and who are also building rewarding careers and contributing to the growth and success of their organizations. With professional certifications, accredited college degrees, custom career progressions, and our new 360° interactive remote learning environment, NCTI can craft a workforce development program that suits your organization’s unique needs.
note: Please contact the school for the most up-to-date information.