Customer Service

Operations Center Technical Support I

By NCTI Virtual

Course description

This course teaches key technical skills and the knowledge required to allow network operations center personnel to quickly identify customer and network issues, isolate network difficulties and provide troubleshooting solutions. Specifically, Operations Center Technical Support I focuses on maintaining network reliability for digital video, telephony and high-speed data services. The course also provides a basic explanation of computer software and protocols, network topologies and the Open Systems Interconnection(OSI) reference model.

Additional Details

Training Level: basic

Contact information

NCTI’s mission is to improve the lives of our students through purposeful learning experiences that positively impact the people and companies we serve. Our impact is demonstrated through the hundreds of thousands of industry professionals who have gained the skills and knowledge needed for the job at hand, and who are also building rewarding careers and contributing to the growth and success of their organizations. With professional certifications, accredited college degrees, custom career progressions, and our new 360° interactive remote learning environment, NCTI can craft a workforce development program that suits your organization’s unique needs.

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How to Get Started

1

Explore broadband career opportunities

2

Find the right broadband job

3

Understand training requirements