Customer Service

Operations Center Technical Support III

By NCTI Virtual

Course description

This course provides network operations center personnel with invaluable information on the coaxial distribution system and teaches the necessary AC (alternating current) electronic theory and application needed to perform in-depth troubleshooting of the broadband network. Network technicians will also learn the fundamentals of maintaining network reliability in the return path. The course concludes with a thorough exploration of the fiber-optic system, including optical node operations, design topologies, basic testing methods and restoration.

Additional Details

Training Level: advanced

Contact information

NCTI’s mission is to improve the lives of our students through purposeful learning experiences that positively impact the people and companies we serve. Our impact is demonstrated through the hundreds of thousands of industry professionals who have gained the skills and knowledge needed for the job at hand, and who are also building rewarding careers and contributing to the growth and success of their organizations. With professional certifications, accredited college degrees, custom career progressions, and our new 360° interactive remote learning environment, NCTI can craft a workforce development program that suits your organization’s unique needs.

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How to Get Started

1

Explore broadband career opportunities

2

Find the right broadband job

3

Understand training requirements