Customer Service

TechSELLence

By NCTI Virtual

Course description

Techsellence is an online course designed to help you remain competitive by expanding sales opportunities while in the customer’s home. This course teaches field personnel to effectively evaluate each customer’s unique situation, use that information to introduce customers to enhanced services and products and ensure a positive customer experience. The student will learn to quickly grasp communication and observation strategies by reviewing various customer/field personnel interactions. With effective communication skills on the job, the student will proficiently drive overall customer satisfaction and increase sales.

Additional Details

Training Level: basic

Contact information

NCTI’s mission is to improve the lives of our students through purposeful learning experiences that positively impact the people and companies we serve. Our impact is demonstrated through the hundreds of thousands of industry professionals who have gained the skills and knowledge needed for the job at hand, and who are also building rewarding careers and contributing to the growth and success of their organizations. With professional certifications, accredited college degrees, custom career progressions, and our new 360° interactive remote learning environment, NCTI can craft a workforce development program that suits your organization’s unique needs.

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How to Get Started

1

Explore broadband career opportunities

2

Find the right broadband job

3

Understand training requirements